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Found something? File a claim

UNITED AIRLINES (UA) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR UNITED AIRLINES

Left something on a United flight, at the gate or in a United Club? File one claim. We work with United's lost and found and every airport on your route.

A United aircraft at a gate while passengers board.
“My headphones came home from seat 23C.” MEI L. · HEADPHONES · ON THE PLANE
Is the item lost or found?
UNITED · UA
VERIFIED REVIEWS FROM UNITED FLYERS ✦ INDEPENDENT, US-BASED AGENTS
SEAT POCKETS OVERHEAD BINS UNDER THE SEAT GALLEYS JET BRIDGES GATES UNITED CLUBS BAGGAGE CLAIM CHECKED BAGS CONNECTIONS TSA CHECKPOINTS

WE KNOW WHERE TO LOOK AT UNITED AIRLINES.

Items left on a United trip can end up with the airline, an airport desk or TSA, depending on where you left them. We know which one to call, so you only file once.

  • 01

    ON THE PLANE

    HELD BY United's lost and found

    Seat pockets, overhead bins, under the seat and the galley.

    FILE A CLAIM
  • 02

    AT THE GATE

    HELD BY United gate agents, then the airport

    Boarding areas, jet bridges and gate seating.

    FILE A CLAIM
  • 03

    UNITED CLUB LOUNGES

    HELD BY The club's front desk

    Chargers, jackets and laptops left in the lounge.

    FILE A CLAIM
  • 04

    CHECKED BAGGAGE

    HELD BY United baggage service office

    Delayed, lost or damaged checked bags.

    FILE A CLAIM
  • 05

    CONNECTING FLIGHTS

    HELD BY Your connection airport

    Items left on your first leg or at the connection.

    FILE A CLAIM
  • 06

    TSA CHECKPOINTS

    HELD BY TSA at your departure airport

    Laptops, belts, anything left in the screening bins.

    FILE A CLAIM

WE RECOVER ANYTHING.

If it can be left behind on a United flight, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF UNITED AIRLINES.

The cabin, the gate, the lounge and every hub in between. Wherever you were, we know who looks after it.

  • ON BOARD

    • Seat pockets
    • Overhead bins
    • Under-seat areas
    • Galleys
    • Lavatories
    • Crew collection points

  • AT THE AIRPORT

    • Gates and jet bridges
    • United Clubs
    • Customer service desks
    • Baggage claim
    • Baggage service offices
    • Connection gates

  • UNITED HUBS

    • Newark (EWR)
    • Chicago O'Hare (ORD)
    • Denver (DEN)
    • Houston (IAH)
    • San Francisco (SFO)
    • Washington Dulles (IAD)
Lost property being handled at United Airlines.

UA ON BOARD AND AT THE GATE

ONE CLAIM.EVERY UNITED DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, your flight number and seat, and where you last had it.

  2. 02

    WE CONTACT THE RIGHT DESKS

    United's lost and found, the airports on your route, or TSA. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at the airport or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

VERIFIED CUSTOMERS

Written and video reviews from people who filed a claim and got their things back.

UNITED · UA 1187

Left my headphones in the seat pocket on a flight to Denver. They tracked them down through United and mailed them home.

MEI L.

GOT BACK: HEADPHONES

0:31

OUR BUNNY IS HOME

THE ORTIZ FAMILY · THEME PARK

1:12

GOT MY CAMERA BACK FROM A JFK GATE

SAM K. · AIRPORT

UNITED · NEWARK

My laptop sleeve stayed in the overhead bin. Found at Newark the next morning and shipped to my office.

JAMES O.

GOT BACK: LAPTOP

UNITED CLUB · O'HARE

Left my jacket, car keys in the pocket, at the United Club in Chicago. One claim and it came back the same week.

SOFIA R.

GOT BACK: KEYS

AIRLINE · NEWARK

Passport left in a seat pocket on a red-eye. I was sure it was gone. They dealt with the airline and I flew home on schedule.

PRIYA S.

GOT BACK: PASSPORT

0:58

GRANDAD'S WATCH, FOUND AT THE HOTEL

WALT P. · HOTEL

UNITED · HOUSTON

Kindle left on the first leg of a connection through Houston. One claim covered both airports.

DAVID K.

GOT BACK: E-READER

READ ALL REVIEWS

UNITED LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

STILL STUCK?

(800) 555-0199

Agents pick up 7 days a week. Prefer typing? Start a chat and keep it open while you travel.

  • UNITED
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHAT HAPPENS TO ITEMS LEFT ON A UNITED PLANE?

Cleaning crews hand them in at the arrival airport, where they're logged and held for a limited time. We file with United and that airport for you, and keep checking until it turns up.

I LEFT SOMETHING IN A UNITED CLUB. WHO HAS IT?

The club's own front desk. Lounge items are logged locally rather than going to the airport's main lost and found, so the claim has to name the club and the date you were there.

MY CHECKED BAG IS LOST. CAN YOU HELP?

Yes. Delayed and mishandled bags are handled by United's baggage service office, which is a different team from cabin lost property. File the claim with your bag tag number and we work that office.

WHAT IF MY TRIP HAD A CONNECTION?

An item can be at either end of the trip. The claim covers both airports and United's own lost property, so you do not have to guess which leg to file against.

ARE YOU PART OF UNITED AIRLINES?

No. We are an independent, US-based service. We file with United and the airports on your route on your behalf, but we do not work for the airline.

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GET AUCTIONED.

Items left on a plane move from the cabin to a storeroom fast. Start your claim now and we'll take it from there.

START MY UNITED CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM