ABOUT LFS ✦ OUR STORY
WE STARTED LFS BECAUSE WE LOST IT TOO.
We're a small team of travelers who got tired of hold music, dead-end web forms and "we'll call you back." So we built the service we wished someone had offered us.
The people behind LFS
DAY 11 OF THE SEARCH
"Oh, it's right here."
OUR STORY ✦ WHY LFS EXISTS
"Nobody was unkind. But nobody owned the problem, either."
It started with a black backpack, left under a seat at gate D24. Inside were a laptop, a passport and a notebook of family recipes that only existed in one place.
We called the airport. They sent us to the airline. The airline sent us to a web form. The form sent an automated email, and then nothing. Every desk was polite. Every desk said it was someone else's desk.
Eleven days and more phone calls than we want to count later, someone at a baggage office finally walked to a back shelf and looked. The backpack had been sitting there the whole time, with a tag on it.
That's when it clicked. Lost things usually aren't gone. They're stuck between people who don't talk to each other, and travelers don't have the time, the language or the phone numbers to connect them.
So we decided to become the people in the middle.
The 11-day paper trail
EVERYTHING WE HEARD, IN ORDER
DAY 1
“Try the airline.”
The airport's lost and found desk. Closed at 5 pm.
DAY 2
“Fill out the online form.”
The airline's baggage line, after 52 minutes on hold.
DAY 6
“Your report is being reviewed.”
An automated email. No name, no number to call.
DAY 11
“Oh, it's right here.”
A baggage office, a back shelf, a tag with our name on it.
WHAT WE DO NOW
SO NOW WE DO THE CHASING.
Everything we wished someone had done for us during those eleven days. Now it's what we do for you.
01
A real person on your case
One agent owns your claim, from the first call to the moment it's back in your hands. One name, one point of contact.
02
We file every claim for you
You fill in one form with us. We file it with each airport, airline, hotel, rental company and transit desk that could have it.
03
We chase every desk
Lost and found, baggage offices, TSA, housekeeping, security. We call, email and follow up until someone actually looks.
04
Updates you don't have to ask for
You hear from us when something changes, and when it doesn't. No more refreshing your inbox at midnight.
05
Help in your language
Phone, email and chat support in English and Spanish, from people who know how lost and found really works.
06
We bring it home
Once it's matched, we confirm it's yours and arrange shipping or pickup, wherever you are now.
WHAT WE BELIEVE
Three things we promised ourselves when we started.
-
Every lost thing has a story.
It's never just a bag. It's a passport the night before a trip, a wedding ring, a notebook in your mom's handwriting. We treat it that way.
-
Someone should own the problem.
That someone is us. You shouldn't have to be the switchboard between six desks that don't talk to each other.
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Honest odds, always.
We'll tell you what's realistic, keep you posted, and never promise what we can't deliver. Even when the news isn't what you hoped.
THE PEOPLE YOU'LL TALK TO
When you call Found, a person picks up.
Not a bot, not a ticket queue. Our agents have spent years on the phone with baggage offices, front desks and rental counters. They know who to call, what to ask, and how to be politely persistent.
- English and Spanish
- Phone, email and chat
- One agent per case
QUESTIONS, ANSWERED.
STILL STUCK?
(800) 555-0199Agents pick up 7 days a week, or start a chat and keep it open while you travel.
Agents pick up 7 days a week. Prefer typing? Start a chat and keep it open while you travel.
No. Found is an independent recovery service. We work with lost and found departments on your behalf, but we aren't affiliated with any airport, airline, hotel or rental company, and we never hold items ourselves.
An agent will answer it by phone or chat.
An agent will answer it by phone or chat.
An agent will answer it by phone or chat.
An agent will answer it by phone or chat.
OURS SAT ON A SHELF FOR 11 DAYS
DON'T LET IT SIT ON A SHELF.
Ours sat on a back shelf for eleven days. Yours doesn't have to. Filing takes two minutes and costs nothing.
FILE A CLAIMFREE TO FILE ✦ FULL INVESTIGATION FREE TO FILE ✦ FULL INVESTIGATION ✦ WE DO ALL THE WORK