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Found something? File a claim

MARRIOTT HOTELS ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR MARRIOTT HOTELS

Left something in your room, at the pool or with valet at a Marriott hotel? File one claim. We work with the hotel's front desk and housekeeping to track it down.

A Marriott hotel lobby with a luggage trolley beside the front desk.
“My ring was in the room safe. It was back on my finger in four days.” LINDA K. · WEDDING RING · ROOM 1214
Is the item lost or found?
MARRIOTT
VERIFIED REVIEWS FROM MARRIOTT GUESTS ✦ INDEPENDENT, US-BASED AGENTS
NIGHTSTANDS UNDER THE BED ROOM SAFES BATHROOMS CLOSETS POOL DECK FITNESS CENTER RESTAURANT & BAR VALET LOBBY MEETING ROOMS

WE KNOW WHERE TO LOOK AT MARRIOTT HOTELS.

Items left at a hotel can be with housekeeping, security, the restaurant or valet, depending on where you left them. We know which one to call, so you only file once.

  • 01

    IN YOUR ROOM

    HELD BY Housekeeping

    Nightstands, under the bed, closets and bathrooms.

    FILE A CLAIM
  • 02

    ROOM SAFE

    HELD BY Hotel security

    Passports, jewelry and cash left locked in the safe.

    FILE A CLAIM
  • 03

    POOL & FITNESS

    HELD BY Pool and fitness staff

    Sunglasses, swimwear and earbuds left by the pool or in the gym.

    FILE A CLAIM
  • 04

    RESTAURANT & BAR

    HELD BY The restaurant manager

    Phones, cards and jackets left at the table or the bar.

    FILE A CLAIM
  • 05

    VALET & PARKING

    HELD BY The valet desk

    Items left in your car while it was parked.

    FILE A CLAIM
  • 06

    EVENTS & MEETINGS

    HELD BY The events team

    Laptops and chargers left in ballrooms and meeting rooms.

    FILE A CLAIM

WE RECOVER ANYTHING.

If it can be left behind in a Marriott hotel, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF MARRIOTT HOTELS.

Rooms, pools, restaurants, valet and meeting rooms. Wherever you were, we know who looks after it.

  • IN YOUR ROOM

    • Nightstands and drawers
    • Under the bed
    • Closets and room safes
    • Bathrooms
    • Desks and outlets
    • Balconies

  • AROUND THE HOTEL

    • Lobby and front desk
    • Pool and fitness center
    • Restaurants and bars
    • Spa
    • Valet and garage
    • Meeting rooms

  • MARRIOTT BRANDS

    • JW Marriott
    • The Ritz-Carlton
    • Westin
    • Sheraton
    • Courtyard
    • Residence Inn
Lost property being handled at Orlando Marriott World Center.

MARRIOTT ROOMS, POOL AND VALET

ONE CLAIM.EVERY MARRIOTT HOTEL.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, the hotel, your room number and dates.

  2. 02

    WE CONTACT THE RIGHT DESKS

    The hotel's front desk, housekeeping, security or valet. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at the hotel or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

VERIFIED CUSTOMERS

Written and video reviews from people who filed a claim and got their things back.

MARRIOTT · ROOM SAFE

Left my wedding ring in the room safe at checkout. It was back on my finger in four days.

LINDA K.

GOT BACK: RING

0:31

OUR BUNNY IS HOME

THE ORTIZ FAMILY · THEME PARK

1:12

GOT MY CAMERA BACK FROM A JFK GATE

SAM K. · AIRPORT

COURTYARD · DENVER

Laptop charger and work badge left by the desk. Shipped to my office before my next trip.

RAJ P.

GOT BACK: CHARGER

WESTIN · POOL

My Kindle stayed on a lounger by the pool. Found the same evening and mailed home.

ELLE M.

GOT BACK: KINDLE

MARRIOTT · BALLROOM

Left my laptop after a conference session. The events team had it, and it was shipped home insured.

FATIMA A.

GOT BACK: LAPTOP

0:58

GRANDAD'S WATCH, FOUND AT THE HOTEL

WALT P. · HOTEL

JW MARRIOTT · VALET

Sunglasses left in the car while it was with valet. One claim and they turned up at the valet stand.

GREG H.

GOT BACK: SUNGLASSES

READ ALL REVIEWS

MARRIOTT LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

STILL STUCK?

(800) 555-0199

Agents pick up 7 days a week. Prefer typing? Start a chat and keep it open while you travel.

  • MARRIOTT
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHAT HAPPENS TO ITEMS LEFT IN A MARRIOTT ROOM?

Housekeeping usually finds them when the room is cleaned and logs them with the hotel, where they're held for a limited time. We file with the hotel for you and keep checking until it turns up.

I LEFT SOMETHING IN THE ROOM SAFE. CAN YOU HELP?

Yes, but the safe is opened by hotel security rather than housekeeping, so the claim has to name the room and the dates of your stay. We route it to security and follow up there.

I STAYED AT SEVERAL MARRIOTT HOTELS. CAN YOU CHECK THEM ALL?

Yes. Each property keeps its own lost and found, so the claim covers every hotel on the trip and we contact each front desk in turn.

CAN YOU SHIP MY ITEM IF I'VE ALREADY GONE HOME?

Yes. Once the hotel confirms the match you choose between collecting it on a later stay and having it shipped, and the hotel quotes shipping separately.

ARE YOU PART OF MARRIOTT?

No. We are an independent, US-based service. We file with the property on your behalf and chase it, but we do not work for Marriott or any of its brands.

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GET DISCARDED.

Items left in a room get logged when housekeeping cleans it, then the room turns over. Start your claim now and we'll take it from there.

START MY MARRIOTT CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM