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Found something? File a claim

AVIS CAR RENTAL ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR AVIS CAR RENTAL

Left something in an Avis rental, at the counter or on the shuttle? File one claim. We work with the Avis location you returned to and track it down for you.

An Avis rental car parked in a return lane at an airport.
“My sunglasses were in the glove box. They had them back in two days.” NINA P. · SUNGLASSES · AVIS AT LAX
Is the item lost or found?
AVIS
VERIFIED REVIEWS FROM AVIS RENTERS ✦ INDEPENDENT, US-BASED AGENTS
GLOVE BOX CENTER CONSOLE UNDER THE SEATS DOOR POCKETS TRUNK SEAT-BACK POCKETS CUP HOLDERS RETURN LOT RENTAL COUNTER SHUTTLE BUS CHILD CAR SEATS

WE KNOW WHERE TO LOOK AT AVIS CAR RENTAL.

Items left in a rental can stay at the return location, ride the shuttle, or leave with the car's next renter. We know which one to call, so you only file once.

  • 01

    IN THE CAR

    HELD BY The Avis location you returned to

    Glove box, center console, door pockets and under the seats.

    FILE A CLAIM
  • 02

    IN THE TRUNK

    HELD BY The Avis location you returned to

    Luggage, strollers and shopping bags left in the trunk.

    FILE A CLAIM
  • 03

    RENTAL COUNTER

    HELD BY Avis counter staff

    Phones, wallets and documents left at pickup or drop-off.

    FILE A CLAIM
  • 04

    SHUTTLE BUS

    HELD BY The airport shuttle operator

    Bags and phones left on the bus to or from the terminal.

    FILE A CLAIM
  • 05

    RETURN LOT

    HELD BY Avis lot attendants

    Keys, chargers and anything dropped while unloading.

    FILE A CLAIM
  • 06

    CAR ALREADY RE-RENTED

    HELD BY The car's next location

    If the car moved on with your item, we follow it there.

    FILE A CLAIM

WE RECOVER ANYTHING.

If it can be left behind in an Avis rental, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF AVIS CAR RENTAL.

Inside the car, at the counter, on the shuttle and at airport locations. Wherever you were, we know who looks after it.

  • IN THE CAR

    • Glove box
    • Center console
    • Door pockets
    • Under the seats
    • Seat-back pockets
    • Trunk and spare-tire well

  • AT THE LOCATION

    • Rental counters
    • Return lanes
    • Lots and garages
    • Shuttle buses
    • Key drop boxes
    • Customer service desks

  • AIRPORT LOCATIONS

    • Los Angeles (LAX)
    • Orlando (MCO)
    • Las Vegas (LAS)
    • New York (JFK)
    • Chicago O'Hare (ORD)
    • Atlanta (ATL)
Lost property being handled at Avis Miami Airport.

AVIS RETURN LOTS AND COUNTERS

ONE CLAIM.EVERY AVIS LOCATION.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, the car, and where and when you returned it.

  2. 02

    WE CONTACT THE RIGHT DESKS

    The Avis location you returned to, the shuttle, or the airport. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at the location or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

VERIFIED CUSTOMERS

Written and video reviews from people who filed a claim and got their things back.

AVIS · LAX

Left my sunglasses in the glove box when I dropped the car at LAX. They had them back to me in two days.

NINA P.

GOT BACK: SUNGLASSES

0:31

OUR BUNNY IS HOME

THE ORTIZ FAMILY · THEME PARK

1:12

GOT MY CAMERA BACK FROM A JFK GATE

SAM K. · AIRPORT

AVIS · LAS VEGAS

Phone slid under the driver's seat. The car had already been re-rented, and they still tracked it down.

TONY G.

GOT BACK: PHONE

AVIS · ORLANDO

Our son's car seat stayed in the back of the rental. They found it before the car went back out.

MARK T.

GOT BACK: CAR SEAT

AVIS · ATLANTA

Laptop bag left in the trunk at the return lane. I picked it up at the counter the next morning.

OMAR S.

GOT BACK: LAPTOP

0:58

GRANDAD'S WATCH, FOUND AT THE HOTEL

WALT P. · HOTEL

AVIS SHUTTLE · JFK

Left my backpack on the shuttle to the terminal. One claim, and it was shipped home.

AISHA B.

GOT BACK: BACKPACK

READ ALL REVIEWS

AVIS LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

STILL STUCK?

(800) 555-0199

Agents pick up 7 days a week. Prefer typing? Start a chat and keep it open while you travel.

  • AVIS
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHAT HAPPENS TO ITEMS LEFT IN AN AVIS CAR?

The location you returned to usually finds them when the car is cleaned and logs them there. If the car has already gone back out, we follow it. We file with Avis for you and keep checking until it turns up.

THE CAR WAS ALREADY RENTED AGAIN. CAN YOU STILL HELP?

Yes. The claim follows the vehicle rather than the branch, so we contact the location that has the car now as well as the one you returned it to.

I LEFT SOMETHING ON THE AVIS SHUTTLE. WHO HAS IT?

The shuttle operator, which runs separately from the rental counter. Give us the terminal and an approximate time and the claim goes to that operator instead.

CAN YOU SHIP MY ITEM IF I'VE FLOWN HOME?

Yes. Once the location confirms the match you choose between collecting it on your next trip and having it shipped, and the location quotes shipping separately.

ARE YOU PART OF AVIS?

No. We are an independent, US-based service. We file with the Avis location on your behalf and chase it, but we do not work for the company.

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT SIT ON A SHELF.

Items left in a rental get found during cleaning, then the car goes back out. Start your claim now and we'll take it from there.

START MY AVIS CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM